Frequently Asked Questions

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What types of resources does The Notary Resource Room offer?

The Notary Resource Room provides practical education and business resources for notaries, including apostille facilitation training, digital guides, templates, scripts, checklists, Remote Online Notarization resources, loan signing resources, coaching, and mentorship. Each resource is designed to help you better understand the service you're offering and build stronger systems within your business.

What should I do if I don't receive my digital download?

First, check your spam, junk, and promotions folders and confirm that you're checking the same email address used during checkout. If you still cannot locate your purchase, contact us through our Contact page with your name, order number, and the email address used to place your order so we can assist you.

What is The Apostille Facilitation Method™?

The Apostille Facilitation Method™ is a step-by-step resource designed to help notaries understand how to structure and operate an apostille facilitation service. It covers the practical side of providing the service, including client intake, document evaluation, routing, pricing, processing, and building a repeatable workflow.

Do I need apostille experience before purchasing The Apostille Facilitation Method™?

No. The resource is designed to make the apostille facilitation process easier to understand, including for those who are newer to the service. However, you are responsible for understanding and following the laws, regulations, and requirements applicable to your state and the documents you handle.

What is included in the 30-Day Apostille Mentorship?

The 30-Day Apostille Mentorship provides personalized guidance for individuals who want hands-on support as they develop or strengthen their apostille facilitation business. We focus on areas such as understanding the process, service structure, pricing, client intake, workflows, marketing, and implementation based on your individual goals and experience.

Does the mentorship guarantee that I will make money or get clients?

No. The mentorship provides education, guidance, resources, and business strategies, but results are not guaranteed. Your results will depend on factors such as your implementation, consistency, market, experience, business decisions, and individual circumstances.

What's the difference between mentorship and a coaching call?

A coaching call is a focused one-on-one session designed to address specific questions or challenges you are currently facing. The 30-Day Apostille Mentorship provides more comprehensive support over an extended period and is designed for individuals who want help developing and implementing their apostille facilitation business.

Can I book a coaching call if I haven't purchased a mentorship?

Yes. You do not have to enroll in the 30-Day Mentorship to book a coaching session. Individual coaching is available for notaries who need personalized guidance, have specific questions, or want help working through a particular area of their business.

How will I receive my digital products?

After your purchase is successfully completed, eligible digital products will be delivered electronically using the email address provided at checkout. Please make sure your email address is entered correctly and check your spam or promotions folder if you do not see your delivery email.

Can I share, copy, resell, or distribute the resources I purchase?

No. Unless otherwise stated, digital products purchased from The Notary Resource Room are for the purchaser's individual use only. They may not be copied, reproduced, shared, resold, distributed, uploaded, or provided to others without permission.

Are your resources only for new notaries?

No. Our resources are designed for notaries at different stages of business. Some products are beginner-friendly, while others are designed for established notaries who want to add services, improve their systems, strengthen their knowledge, or expand their business.

Do I have to be a commissioned notary to offer apostille facilitation services?

Apostille facilitation and notarization are separate services, and requirements can vary depending on your location and the services you perform. It is your responsibility to research the laws and requirements applicable to your state and business before offering services.

Will your apostille resources tell me exactly what every state or country requires?

Our resources are designed to teach you how to understand and navigate apostille facilitation, but requirements can vary by document, issuing authority, destination country, state, and government agency and may change over time. Always verify current requirements with the appropriate government authority before processing a client's documents.

Do your resources provide legal advice?

No. The Notary Resource Room provides educational and informational resources only. Nothing contained in our products, training, mentorship, coaching, website, or other materials should be considered legal advice. When a situation requires legal guidance, customers and clients should consult a qualified attorney or appropriate government authority.

Can I get a refund on a digital product?

Due to the immediate-access nature of digital products, purchases are generally non-refundable once access or delivery has been provided. Please review the product description carefully before purchasing. If you experience a technical or delivery issue, contact us so we can assist you. Please refer to our Refund Policy for complete terms.

What if I have questions after purchasing a resource?

We're happy to assist with questions related to accessing or using your purchase. If you need individualized business guidance, document-specific assistance, or more in-depth support, you may also choose to book a coaching session or explore our mentorship options.

Do you offer free notary and apostille education?

Yes! Stephanie shares educational content on the Stephanie McAfee YouTube channel, including videos about apostille facilitation, Remote Online Notarization, common document mistakes and rejections, notary business education, and lessons from her experience working in the industry.

How can I contact The Notary Resource Room?

For questions about an order, digital product, coaching session, mentorship, or other support needs, please use the Contact page. When contacting us about an existing purchase, including your order number and the email address used at checkout will help us assist you more quickly.

Still have questions?

We’re here to help. Whether you have a question about a resource, mentorship, coaching, or an existing order, send us a message and we’ll point you in the right direction.